Online Backup Frequently Asked Questions

What does Matrixforce provide for Recovery Online Backup?

How would my business benefit from Recovery Online Backup?

How is the Recovery Online Backup priced?

What are the risks with using online backup?

What does Matrixforce provide for Recovery Online Backup?
Matrixforce provides setup and implementation of replication hardware or online backup software of customer data and applications. Post-implementation support is provided along with any on-premise managed services.

How would my business benefit from Recovery Online Backup?
Some of the proven benefits associated with Recovery Online Backup include:

Reduced operating costs
Better security
Self service restore
Less capital expenditure
Improved retention

What is the process for online backup?
Matrixforce provides a demonstration and initial free data discovery report. Clients generally perform some archiving or identify dated or non-critical files to backup. Then a full backup is performed to an external drive and imported into the backup vault. After import, incremental hourly or daily snapshots are replicated as scheduled over the Internet.

How is Recovery Online Backup priced?
Matrixforce provides a fixed cost price for setup based upon the unique operating environment and business need of each client requiring either hardware or software or both. On-going monthly cost for data storage is billed per protected gigabyte per month on a tiered model based upon the total amount of data.

What are the risks with using online backup?
There are 2 main risks with using online backup: 1) Limited bandwidth and 2) Service selection. Online backup is not feasible for customers with limited bandwidth such as fractional T-1. When selecting online backup, the service provider should have at least 20 years of on-premise experience restoring critical systems and application data.