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March 2008 (Volume 30, Issue 363)

Editor's Corner

In February, we assisted two clients with major equipment failure. Without Recovery®, they would have had major business loss. So other than a tape what are you doing for business continuity? For those of you with Exchange 2007, it looks like Leap Year was a bug which prevented adding users during that day. This month is about stopping the insanity of technology chaos and business risk. Along with basketball, green beer, and corporate taxes - don't lose sight of virtualization to help your business.

Arrgh Ye Pirates and Scalawags

There is a Pirate Code, but it is really just a "guideline". Pirates have a lust for treasure, care not for laws especially of property, and are judged by status and loot. Sounds a lot like our popular society. Now add that employees want MySpace or Facebook, messenger, and easy company system/data access. All of this puts companies at risk.

If you think that is just business and it is management's problem, then you are a pirate too. Money, customers, company transactions and secrets are not yours to take. Worse yet, a pirate steals from all around them and everyone associated is a victim.

So what do you do?

1) Implement web filtering and monitoring. Where do your employees go on the Internet? If you can't answer this question then you're at high risk for hostile work environment suit, significant productivity loss, leakage of confidential information.

2) Implement presence and not just Messenger. Are you tired of e-mail flood, not knowing who is available, and wondering about what is coming and going through instant messaging? With presence, there are no additional passwords, file attachments can be blocked, simple questions answered right away, and you can focus more on business rather than answering e-mail.

3) Secure your data with a portal. Do you have a record of who opens and changes files and can you prevent anyone from taking a flash drive and downloading critical information? Those file permissions with virtually everyone having access to customer information is no longer acceptable.

4) Educate yourself and staff. Is your IT staff or service provider formally educated, could they pass a FBI background check, are they credit worthy, and do you have sufficient information that your business would survive without them? Your staff should affirm company policy at each logon and have regular information provided about confidentiality and ethics. Annually, just like taxes you should have a review of your technology infrastructure.

30 Years of Client Success

In 1978, our firm began providing data collection solutions for manufacturing and distribution clients. Early on were examples like American Airlines saving over $10M per year with tool crib tracking and Goodyear Tires increasing shipping from 60K tires per day to 66K with wireless terminals and bar code scanning. Over the years, a network often had to be implemented and applications integrated. Security and trusted personnel with FBI background checks soon became the most common need. Today, we help professional service, financial, industry, and government serve their customers. The hallmark of our success continues to be putting the client first and our proprietary methodology, Delta®. We have numerous alumni over the years and our staff does change over time as our employees learn more skills in 3 years than most IT personnel achieve in a career. However, best practice customer service and process, along with efficient technology keeps customer satisfaction high. While 80% of technology providers are not profitable and go broke in less than 3 years, our clients can take comfort in knowing Matrixforce is financially strong and we have a business infrastructure to provide consistent support. Your success is our passion and we thank you for the opportunity to serve.


Promotions and Upcoming Events

All year, Matrixforce is celebrating clients on our 30th anniversary with savings related to the number 30. We start of with a Safeguard promotion that offers more service at a 30% Savings. March 23 will also be the Windows Server 2008 Launch for fewer servers, better remote access, and less updates. Be sure to join Matrixforce all year as we offer incredible savings and new offerings to improve your business.

If you would like to speak to a Matrixforce representative, please contact Sales via phone at (918) 622-1167 Option 3 or e-mail sales@matrixforce.com.

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