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Customer Satisfaction

Demonstrated customer service based upon transparent feedback and actionable commitment.

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Testimonials only provide one opinion that often cannot be verified as authentic or relevant. For these reasons, Matrixforce provides an annual independent survey by TNS Global of satisfaction across all customers. Note: This program is changing to a new format in 2016.

Satisfaction Rating

96% customer satisfaction rating for 2015 by third-party audit.

CSAT Index

Industry Ranking

Consistent & superior service as the exclusive Microsoft Gold Cloud Partner in Oklahoma.

Microsoft Pinpoint

Satisfaction Survey

For existing customers verified by business e-mail address, we regularly offer the ability to provide feedback below with just 4 simple questions often answered in less than 2 minutes:

  1. Based on your experience, how likely would you be to recommend Matrixforce to a friend or colleague looking for technology products, services, and/or support?
    • Definitely would
    • Probably would
    • Might or might not
    • Probably would not
    • Definitely would not
  2. We'd like to ask you about your overall satisfaction with Matrixforce. Considering everything you know about this company, its relationship with you and its technology products, services, and/or support would you say you are . . .
    • Definitely would
    • Probably would
    • Might or might not
    • Probably would not
    • Definitely would not
  3. Please indicate how satisfied you are with Matrixforce's performance using the following scale of 1 to 9 where 9 represents "Outstanding", 5 represents "Acceptable", and 1 represents "Poor".
    • Quality of products and/or technical solutions provided
    • Value received relative to quality (of products, services and/or support) and price paid
    • Matrixforce's ability to meet your specific business needs
    • Technical competency of staff
  4. What one thing can Matrixforce do to best improve its effectiveness at meeting your total needs? Is there any additional feedback about your experience with Matrixforce that you'd like to share? (Optional)

Take Survey

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