Matrixforce has an opening for an IT Support Specialist in Tulsa Oklahoma.
The core mission of an IT Support Specialist is managing and implementing strategies to streamline technology for financial and professional service business clients. Support specialists are expected to respond to client requests promptly, follow-up regularly, proactively resolve errors, document and improve repetitive tasks, and implement projects to reduce complexity and avoid risk. Support Specialists configure and troubleshoot cloud, cybersecurity, and virtual or physical hardware and software systems; provide technical assistance and training to system users; and update knowledge base and Standard Operating Procedures.
|Retain Accounts||Provide outstanding support with a 4 person team to retain assigned clients|
|Projects||10 projects completed annually using Delta methodology|
|Documentation||12 standard operating procedures or blog posts annually and system plan update with each project|
|Activity||Follow-up and cases completed daily. Project completion within 15 days. 2 CPE/Certification events as needed.|
BS/BA and 5-7 years of experience required with annual background check. A personal smartphone and home computer with Internet access is expected, as well as a valid driver’s license/insurance and ability to lift or move a PC. Reasonable accommodations may be made for individuals with disabilities.