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IT Support Specialist

Matrixforce has an opening for an IT Support Specialist in Tulsa Oklahoma.

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Mission

The core mission of an IT Support Specialist is managing and implementing strategies to streamline technology for financial and professional service business clients. Support specialists are expected to respond to client requests promptly, follow-up regularly, proactively resolve errors, document and improve repetitive tasks, and implement projects to reduce complexity and avoid risk. Support Specialists configure and troubleshoot cloud, cybersecurity, and virtual or physical hardware and software systems; provide technical assistance and training to system users; and update knowledge base and Standard Operating Procedures.

Accountability

Description Metric
Retain Accounts Provide outstanding support with a 4 person team to retain assigned clients
Projects 10 projects completed annually using Delta methodology
Documentation 12 standard operating procedures or blog posts annually and system plan update with each project
Activity Follow-up and cases completed daily. Project completion within 15 days. 2 CPE/Certification events as needed.

Competency

  • Courteous & humble
  • Superior communication
  • Client empathy
  • Strong time management
  • Analytical reasoning
  • Results oriented
  • Resourceful & proactive
  • Windows & Windows Server
  • Active Directory
  • Exchange and SQL
  • Remote Desktop and Virtualization
  • Networking and firewalls
  • Microsoft Online Services
  • Dell desktop, servers, and storage

BS/BA or 2-3 years of experience required with annual background check. A personal smartphone and home computer with Internet access is expected, as well as a valid driver’s license/insurance and ability to lift or move a PC. Reasonable accommodations may be made for individuals with disabilities.