Managed Services Definition Image

Managed Services Definition

A better approach to information technology explained.

Managed services is the practice of transferring day-to-day related management responsibility of information technology, as a strategic method for improved effective and efficient operations. The organization who owns the system being managed is referred to as the client or customer. The organization that accepts and provides the managed service is regarded as the Managed Service Provider (MSP).

According to the terms of a Service Level Agreement (SLA), a MSP manages hosted servers and applications, as well as the network equipment and applications on the customer premises. Most managed services are provided via remote tools, meaning that the MSP provides services to company employees over the Internet.

For small and medium-sized businesses (SMBs), managed services provide enterprise-class capabilities for a flat and predictable monthly fee. Companies that outsource:

  • Escape large capital investment
  • Enjoy high levels of network support and availability
  • Enable internal IT staff to focus on strategic activities instead of network support
  • Pay additionally only for those projects they need

Outsourcing system management to a MSP is more than a technology solution. By reducing costs and freeing up the IT staff to focus on core business, managed services can play an important role in the business strategy of a company.

Common Features

  • Process Improvement
  • Project Implementation
  • Help Desk
  • Online Backup & Storage
  • Firewall & Desktop Security
  • System Monitoring
  • Database Management
  • Messaging Management
  • Network Management
  • User Management
  • Software Support
  • Hardware Support