As an increasing number of solution
providers try to get into managed services, there are still many
myths floating through the channel adding to the confusion for
The following are the top 10 myths:
Managed Services are new. Actually, the
managed service model has been around for over 15 years. You
should just avoid providers who don't have more than 10 years
experience providing managed services.
Managed Services are expensive. Versus one or
more IT staff, the cost should be less when considering taxes
and benefits alone.
By the hour costs less. Like gambling in
Vegas, a break-fix model may have stretches of little or no cost. However,
a roller coaster of downtime often follows with unexpected and significant cash outlay in short periods.
Only an employee can understand. Most systems
have common components and a provider has a breadth of like
customer environments, across several personnel compared to the limited
exposure of a single employee and site.
Someone must be on site all the time. With
remote tools, response is fast and may be provided by multiple
personnel versus an individual employee that may be occupied.
Software is not an asset. It is the customer’s
responsibility to keep software in a locked cabinet.
Buy it anywhere. It may have been a good deal,
but that consumer product bought at a retail store is going to
cost you much more in the long run.
Managed Services are all or nothing. Many
customers may choose to have a hybrid of IT and managed services
for best function and lower cost.
Managed Services is a model to sell more stuff.
While some in the industry have taken this misguided
approach, managed services are actually based upon saving cost for provider and customer with
no motivation to sell product or bill by the hour.
Management can forget about IT. In business,
you can never fall asleep at the wheel. Upper management
should be educated on IT business aspects and regularly informed
of ongoing operations.