The following list provides answers for the most frequently asked questions about Orbit®.
What does Matrixforce provide for Orbit® Cloud Computing?
Matrixforce provides business analysis and implementation to migrate customers to either Microsoft Online Services or Google Applications. Post-implementation support is provided along with any on-premise managed services.
How would my business benefit from Orbit® Cloud Computing?
Some of the proven benefits associated with Orbit® Cloud Computing include:
What is the process to move to the Cloud?
Matrixforce provides a migration plan for servers, e-mail, document storage, and presence or selected subset of available services. Typically, a free 30-day trial is started. Then users are enabled, separate Outlook profiles configured, presence client deployed, and document portals configured. Mailboxes and documents are uploaded and synchronized with production to avoid business disruption. Finally, mail delivery is directed to the Cloud and existing related on-premise servers or applications are decommissioned.
What is the standard pricing for Orbit® Cloud Computing?
Matrixforce does not use a one-size-fits-all pricing model. Rather, we customize our offerings and develop a service model that best matches the unique operating environment of each client. Following a review of business needs, Matrixforce provides flat cost pricing that helps you realize a significant savings in monthly operating costs.
How does Matrixforce support clients remotely?
Matrixforce provides a fixed cost price based upon the unique operating environment and business need of each client. On-going monthly cost is billed directly from the manufacturer and generally starts at $8 per user per month.
What things don't get migrated when moving to the Cloud?
For e-mail, all messages and folders are simply copied to another location and fully accessible in Outlook. However, the following user customization or profile specific items are not retained: signatures, delegates, categorization, rules, and auto-complete (nicknames). For standard files, documents are copied to secure portals. However, depending upon the migration choices the last access date and time may not be retained.
What are the risks with moving to the Cloud?
There are 3 main risks with moving to the Cloud:
Just like on-premise projects, proper planning must be done to set expectations and understand options while insuring quick and smooth implementation. Cloud computing is not feasible for customers with limited bandwidth such as fractional T-1. When selecting Cloud Computing, the infrastructure should be direct with the software manufacturer and the service provider should have 20 years of on-premise experience along with national cloud implementation.
Does Matrixforce use Cloud Computing?
Yes. Matrixforce eliminated on-premise Exchange, Lync, and SharePoint along with related anti-virus, filtering, storage, and backup/failover. In the event of a disaster or for normal daily operations, our team focuses on supporting customers, rather than maintenance of on-premise servers or failover to remote sites.