Direct CSP for expert local support and billing of Microsoft Online Services - serving Tulsa & Oklahoma City.
Notice: The Advisor program for Microsoft Online Services has been eliminated with only enterprise customers supported by Microsoft. Small and mid-sized customers will receive local support and billing by qualified Microsoft Partners.
Superior service as a Direct Microsoft Cloud Solution Provider in Oklahoma.
Microsoft CSP provides direct local access to highly trusted and qualified partners.
Unlike previous programs, only select Microsoft Partners are trusted and qualified.
Warning: Don't unknowingly give full control of your trade secret data and employee or customer information to untrusted and unqualified entities. Avoid any Indirect CSP eluding security, support, and billing requirements by reselling your subscription to a third-party distributor.
CSP is a seamless process that does not affect or interrupt your Microsoft Online Services. You are notified and invoiced by Matrixforce for the next 30-day billing cycle. Microsoft billing is terminated with any credit submitted to customers directly by Microsoft. Subsequent Matrixforce invoices are issued at the first of each month.
Occasionally, some customers receive an erroneous bill from Microsoft the month following CSP conversion. Simply contact us to submit a case to Microsoft on your behalf for a refund. You may also dispute the charge on your credit card.
Protect your business and ask your provider if they meet these requirements:
According to the IDC Cloud 2.0 Report, demand for cloud services shows no signs of slowing down with the IT cloud services industry expected to reach over $107 billion by 2017. The goal of the Microsoft Cloud Solution Provider program is to deepen customer relationships, exclusively with local cloud champions for the best experience when moving to the cloud.
Alternatively, customers may purchase additional support directly from Microsoft with Professional Support of $1,999 for every 5 incidents or Premier Support starting at approximately $4,000 per month.
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What exactly is CSP?
The Microsoft Cloud Solution Provider program or CSP is the new business model for customers to purchase Microsoft Online Services and receive support through approved Microsoft Partners. Going forward Microsoft will only bill and support enterprise customers of 500 users or more directly.
How is a Microsoft Cloud Solution Provider different from other Microsoft Partners?
Unlike simply reselling Microsoft software, Microsoft Cloud Solution Providers provide direct support and billing for Microsoft Online Services. To maintain privacy and security of Microsoft customers, only qualified Microsoft Gold Cloud Partners are approved into the CSP program.
Why is Microsoft no longer supporting and directly billing SMB customers?
Due to the $107 Billion demand for cloud services, Microsoft is unable to maintain cost-effective online services while scaling global sales and support, without the help of CSP partners to provide the best experience for customers.
How will this change impact my business?
There is no disruption in your online services. Subscription pricing remains the same. All the infrastructure and customer data remains at Microsoft datacenters. You are simply billed from Matrixforce instead of Microsoft via ACH, invoice, or credit card. Likewise, support is provided domestically by Matrixforce for faster response and resolution.
What do I need to do for this change?
Most customers will not need to take any action, unless Matrixforce is not delegated as your Partner of Record and we will then contact you for authorization. At conversion, you are invoiced by Matrixforce for the next 30-day billing cycle. Microsoft billing is terminated with any credit submitted to customers directly by Microsoft. Subsequent Matrixforce invoices are issued at the first of each month.
What is delegated administration?
Previously as a Partner of Record (POR) and by default as a CSP, authorized Microsoft Partners have full administrative access to your Office 365 tenant and data to provide support. Delegated administration may be removed by the customer, but then alternative arrangements must be made for support and the CSP still has access to add or remove licenses and suspend or cancel the entire subscription.
What is subscription suspension?
Partners can suspend or cancel a subscription if requested by the customer or in cases of nonpayment over 30 days past due or fraud. When a subscription is suspended, users are not able to sign in or access services. However, customer Administrator accounts can still sign in and access the data. All data will be deleted from the suspended subscription unless reactivated within 90 days, or 90 days plus the number of days between the time the account was opened and the first billing period (maximum 120 days).
Can we still buy Microsoft software and Online Services from other vendors?
Yes. You can have multiple CSP partners for different needs and continue to purchase traditional licensing through a vendor of your choice. To provide a higher level of service and expertise for customers, Microsoft is transitioning products like Windows 10 and Surface to pay-as-you-go through CSP partners.
What is the rollout schedule for CSP?
Customers will transition to Microsoft CSP beginning July 14, 2015 through September 30, 2017 with the termination of the former Advisor Program. Following this period, CSP will be the default model for purchasing Microsoft Online Services and eventually all Microsoft software and hardware.
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