Real-time event alerting, system management, and on-demand reporting.
We understand how frustrating it is to contact IT support and then worry if you can trust the advice. Our phones are answered live by expert cyberists that regularly update our proven knowledge base.
A cyberist specialist establishes a remote support session that has a unique 6 digit code. The code is verbally provided for a customer to connect to a remote control session.
A customer applet is then downloaded to the remote PC and is the interface for remote support. The cyberist specialist can view and remote control the desktop, chat while providing helpful URLs or file transfer, and even perform detailed diagnostics with reboot and automatic reconnect.