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Microsoft Cloud Solution Provider (CSP)

Expert local support for Microsoft Online Services - serving Tulsa & Oklahoma City.

Go CSP

Notice: The Advisor program for Microsoft Online Services will soon be eliminated with enterprise customers supported directly by Microsoft. Small and midsized customers will receive local support and billing by qualified Microsoft Partners.

Better Support

Consistent & superior service as a managed Microsoft Gold Cloud Partner in Oklahoma.

Microsoft Partner Center

Greater Commitment

C Corporation, audited compliance, and registered trademarks with patent pending.

Vetted IT Support

Caveat Emptor

Unlike previous programs, only select Microsoft Partners are trusted and qualified.

Microsoft CSP Requirements

Cloud Solution Provider Highlights

According to the IDC Cloud 2.0 Report, demand for cloud services shows no signs of slowing down with the IT cloud services industry expected to reach over $107 billion by 2017. The goal of the Microsoft Cloud Solution Provider program is to deepen customer relationships, eclusively with local cloud champions for the best experience when moving to the cloud.

  1. Program Overview. Microsoft CSP allows commercial customers to leverage world-class Microsoft Cloud infrastructure and security combined with local expertise for your geography or industry, including support and billing. Partners utilize dedicated in-product tools to directly provision, manage, and support consolidated customer services and Microsoft subscriptions in one monthly or annual bill. Qualified Microsoft Partners must sign a contract to maintain business and technical requirements for proven onboarding and customer data protection.
  2. Customer Experience. Customers contact their CSP as the first point of contact for all needs including integrated CSP services, as well as Microsoft Online Services support and billing. Your CSP provides relevant status and educational information, while Microsoft continues to update the Office 365 Message Center and send operational service notifications directly to customers. Delegated admin privileges enable partners to effectively provide technical support and customers have the same privacy protection regardless of how they purchase Microsoft Online Services. Selected CSP partner cannot be changed by the customer. Customers can log into their Microsoft Office 365 admin portal and perform all standard service configuration and admin tasks. Customers must purchase additional subscriptions or cancel a subscription through their cloud solution partner.
  3. CSP Experience Image

  4. Offers and Pricing. All major Microsoft commercial suites and standalone products are available for Office 365, Intune, Enterprise Mobility Suite, Azure, and Dynamics CRM Online. Government, non-profit, and academic customers cannot purchase via the CSP program at this time. Microsoft subscription pricing and 12 month terms remain the same with a public price list published each month. Customers may choose to purchase Guardian Managed Services for no additional support costs or purchase usage and troubleshooting support (excluding setup or migration projects) for $24 per user per month.
  5. Alternatively, customers may purchase additional support directly from Microsoft with Professional Support of $1,999 for every 5 incidents or Premier Support starting at approximately $4,000 per month.

  6. Partner Channel Model. Customers with existing subscriptions purchased through other licensing models (such as EA, Open, or direct from Microsoft) will be able to transition subscriptions or have other license types coexist on the same tenant through the multi-channel capability. Customers make a 12 month commitment that must be fulfilled. Early termination may incur a fee. At the end of the subscription term, customers can purchase services under Open, Advisor (until depreciated), or EA agreement. The Office 365 Service Level Agreement remains in effect and any approved credits for outage events are passed through to customers. CSP partners must have Delegated Admin Priviledges to managed customer subscriptions and protect data.
  7. Office 365 Service Level Agreement | Office 365 Privacy Policy

  8. Contracts and Billing. Microsoft requires a legally enforceable contract between the CSP and the customer detailing billing and payment terms with any additional conditions or complementary products or services around Microsoft Online Services. Microsoft Online Services through the CSP program are a 12 month term and automatically renewed at prevailing Microsoft pricing, unless cancelled with 30 days written notice to CSP. Initial invoices are issued at time of conversion and then billed at the first of each month via ACH transaction. Customer subscriptions may be disabled or outright cancelled for lack of funds or non-payment.
  9. Microsoft Cloud Agreement | Cloud Solution Provider Agreement

  10. Communications. Microsoft is continuously improving CSP service focused on providing customers new features that delight users and improve the productivity experience, building a trusted service with high resiliency, hardened against attacks, broader certifications and compliance breadth, and responding to customer feedback. Product roadmaps are regularly published and partners under NDA receive additional information.
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  12. Data Privacy. Microsoft describes its commitments in the Online Services Terms of the Customer Agreement. The Online Service Terms describes privacy, security and data processing commitments. Refer to the subsection titled “Location of Customer Data at Rest” and the Microsoft Office 365 Trust Center. Customers should thoroughly review CSP Requirements to vet partners that act as a data processor and agent of the customer.
  13. SLA Credit. If, during the course of a support incident, a partner cannot service the customer or believes an SLA has not been met, the partner must submit a standard support request (SR) to Microsoft. Microsoft support will evaluate the issue as a normal support incident. In the event Microsoft determines the SR is based on an SLA not being met, Microsoft will communicate the status to the partner, and issue a subsequent credit to the partner that is passed through to the customer.
  14. Multi-partner. One CSP partner may be an expert in Office 365, while another Partner may specialize in Microsoft Azure. The multi-partner capability makes it possible for Partners to establish a CSP relationship with a customer that already has an existing CSP transacting partner. While this enables multiple CSP transacting partners to work with the same customer tenant, this capability is not designed to migrate or transition any subscriptions or customer ownership from one CSP transacting partner to another CSP transacting partner.
  15. Support Overview. Your support entitlement includes access to Break-fix Technical Support, Billing/Subscription Management issues, and help/how to for program benefit questions. Break-fix issues are technical problems you experience while using Microsoft cloud services. “Break-fix” is an industry term that refers to work involved in supporting a technology when it fails in the normal course of its function, requiring intervention by a support organization to be restored to working order.